Privacy policy
Last updated: September 17th, 2025
At Saa Chocolates (“we,” “our,” or “us”), your privacy is very important to us. We value the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.saachooclates.com and purchase Chocolates/Chocolate Hampers Etc., or interact with us online or offline.
By using our website, you agree to the practices described in this Privacy Policy in accordance with applicable Indian laws.
1. Information We Collect
We may collect the following information:
Personal Information: Name, phone number, email address, billing/shipping address.
Payment Information: UPI, credit/debit card, net banking, wallet details (processed securely through our payment partners; we do not store card details).
Order & Transaction Details: Products purchased, delivery details, order history.
Technical Information: IP address, device type, browser, operating system, cookies, and browsing activity on our website.
Marketing & Communication Preferences: Your choices for receiving promotional offers, newsletters, or updates.
2. Use of Information
We use your information to:
Process and deliver your chocolate orders.
Provide customer support and respond to queries.
Improve our website, products, and user experience.
Send offers, promotions, and festive gifting updates (only with your consent).
Comply with legal and regulatory requirements in India.
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information. However, we may share it with:
Shopify: Our store is hosted on Shopify Inc., which provides us with the e-commerce platform. Your data is stored securely through Shopify’s data storage, databases, and applications.
Payment Gateways: To securely process your payments.
Courier/Logistics Partners: To deliver your order.
Legal Authorities: If required by law.
You can read Shopify’s privacy practices here: https://www.shopify.com/legal/privacy
4. Cookies & Tracking
We use cookies to improve browsing, remember preferences, and analyze website performance. You can manage or disable cookies in your browser, but certain features may not function properly.
5. Data Security
Shopify uses industry-standard encryption and security to protect your data.
We also take additional steps to safeguard your personal details.
However, no system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
As per Indian data protection laws, you may:
Access, review, or update your personal information.
Withdraw consent for marketing communications.
Request deletion of your personal data (subject to legal and contractual obligations).
Raise grievances about data handling.
7. Grievances:
If You have any queries relating to the processing or usage of information provided by You in connection with this Privacy Policy, please contact us or write to our Grievance Officer at the following address:
Email: info@saachocolates.com
Phone: +91 9849331343
Address: Saa Chocolates, G2,Dwaraka Apartments, Thakur Mansion Lane, Somajiguda, Hyderabad 500082.
8. Children’s Privacy
We do not knowingly collect Personal Information from minors. Request for deletion of data can be sent by parents/guardians to our Grievance team/customer support team if you feel your child has shared some personal information.
9. Third-Party Links
Our website may include links to third-party websites (such as payment gateways or social media). We are not responsible for their privacy practices.Please read their privacy policies before sharing information.
10. Changes to This Policy
We may update this Privacy Policy to comply with changes in Indian law or our business practices. Updates will be posted on this page with the revised Effective Date / Last updated Date.
11. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy, please contact us at:
Email: info@saachocolates.com
Phone: +91 9849331343
Address: Saa Chocolates, G2,Dwaraka Apartments, Thakur Mansion Lane, Somajiguda, Hyderabad 500082
Last Updated/Effective Date: 17th September 2025